Moving seems like an easy process when you turn the tasks over to a reputable moving company. All the responsibilities shift from your shoulders to those of the movers, correct? No, the customer does share some of the burdens.
Since it is “your stuff” being loaded onto the truck and trekked across town, state, or even the country, you maintain some obligations. Long before hiring the movers chosen to place your rare collectibles and personal belongings into their vehicle, you should ask five essential questions. Maybe more.
Does the company insure the move?
The belongings in the truck have value. No one can predict if they’ll get to their destination in the same condition they left. Even the most careful moving truck driver could get into an accident with a reckless driver. The truck may even end up stolen. Ask if the moving company covers losses in case of a disaster or other unexpected event. Find out the limits of the coverage. When unhappy about coverage options, look into possible third-party coverage.
Are there items I cannot move?
Don’t make any assumptions about belongings barred by the moving company. Firearms, for example, may be banned. The ban may extend to your 70-year-old antique hunting rifle. A few of those chemicals in your shed might be deemed hazardous materials and aren’t allowed in the truck.
Don’t make any assumptions. Review the rules about banned items. Ask for verbal clarification just in case. Moving things against company policies might not be the only issue at hand here. Moving certain objects could even violate the law.
Can I stay in touch with the drivers on the route?
You don’t want to annoy the drivers. That said, you don’t want to experience a complete and total lack of communication with the drivers. Something may come up requiring you to speak to them. Will you be able to call them directly? And does the moving company provide updates on the travel?
Daily messages noting exactly where in the route the drivers are could put your mind at ease. Ask for clarification about the company’s communication policies. Otherwise, you may be out of the loop — literally — for quite some time.
How accurate are moving duration estimations?
A promise of a two-week moving running a couple days late can be forgivable. A declared two-day move turning into a one-week delivery is inexcusable. Make a request to the movers of moving company Calgary. Ask for information regarding the average time it takes to complete a move of the same distance. This way, you get a more accurate idea about how long to expect the move to take.
Are there any full or partial refunds available?
What happens if the moving company doesn’t live up to its promises? A partial refund for an excessively delayed trip isn’t unreasonable to expect. Neither is compensation for items lost or damaged by the mover’s packing. Don’t ask about the refund policy — if any — after you want the money back. Determine if one exists before hiring the mover.